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We have three main ways of giving you extra information:

1. all around our site you’ll see little ‘info’ icons (like this: ) with help relevant to the place you see it; clicking one will normally pop up a help box, keeping you on the same page;

2. we have a large, fully searchable, Information Centre, linked at the top of every page, covering product advice, customer services, site navigation, and much more; try searching for the topic of your query (e.g. “returns”).

3. our customer service team is only an email or phone call away, and we even have toll-free lines from the UK and North America; so don’t hesitate to contact us, however trivial or complex your query.